Nobody likes calling a repair company blind. The washer quit mid-cycle or the oven will not hold its temperature, and before you hand anyone your address you want to know what the repair is going to cost and whether that number will hold once the work starts. With Plaza Appliance Service Co, appliance repair in Gastonia, NC, works the way it should: you get a straight answer on what is wrong, the total price before any work starts, and the warranty terms before you pay.
We have fixed appliances for Charlotte-area families since 1952, and the motto Owen Johnson founded us on still describes the deal: "Fair prices. Quality work. Every time."
Fair, upfront pricing for appliance repair in Gastonia
Here is exactly what you are paying for and what you get back.
- The diagnosis: Your technician comes to your Gastonia home, tests the appliance, and finds the real cause, so the price you hear is for the repair you actually need.
- The total price: Quoted in full before any work begins, and whether to go ahead is your call.
- The warranty: Parts we replace are covered for 90 days, and so is our labor. If the same repair gives you trouble in that time, call us.
- Seniors save: Seniors get a discount on repairs. Mention it when you call.
- How you pay: Cash, check, Visa, Mastercard, American Express, or Discover.
Why the diagnosis comes before the price
A repair price depends on which part failed and how much labor it takes to replace it, and neither is known until your technician has tested the appliance. That is what the diagnosis gives you: a real cause and a real number. Once you have that number, you can weigh it against the appliance's age, its overall condition, and the cost of replacing it, and decide with facts in hand instead of a guess. A built-in appliance belongs in that math too, since replacing one costs more than the appliance alone.
Three questions to ask any repair company
Will you find the cause before you quote a price? Is the total price set before the work starts? Do the parts and the labor both carry a warranty, and for how long? Our answers are yes, yes, and yes, 90 days each. Ask the same three questions anywhere else you call and you will be comparing like with like instead of comparing advertised numbers.
What happens on the visit
Call us with the brand, the model number if you can see it, and a description of the trouble. Your visit gets a two-hour arrival window, not a vague "sometime Tuesday," and when the schedule allows, we offer same-day service. Your technician checks the appliance, explains what failed and why, and gives you the price. With your OK, we get to work. Our hours are Monday to Friday, 7:00 AM to 6:00 PM, and Saturday, 7:00 AM to 3:00 PM; we are closed Sunday.
Appliances we repair in Gastonia
Here is what we fix in Gastonia homes, kitchen and laundry room alike:
- Dishwashers: A cycle that quits early, dishes that come out gritty, or water standing in the tub after the final drain. We also offer dishwasher cleaning and filter service. See dishwasher repair.
- Washers and dryers: A washer that stops before the spin or a dryer that heats poorly. See washer and dryer repair.
- Refrigerators, freezers, and ice makers: Standard and counter-depth refrigerators, upright freezers, and the ice maker in your refrigerator, whether the trouble is warmth, frost, water, or noise. See refrigerator repair.
- Ovens, ranges, stoves, cooktops, and wall ovens: Burners that will not light or heat, ovens that run hot or cold, and control panels that have stopped responding.
- Microwaves: Over-the-range, built-in, and hood combos that run but do not heat, or will not run at all. See microwave repair.
- Garbage disposals: A hum with no grinding, a motor that trips off, a leak under the sink, or no response at the switch. See garbage disposal repair.
- Preventive maintenance and inspections: Safety checks, performance inspections, refrigerator coil cleaning, dishwasher cleaning, and lint cleaning inside the dryer. Ask about pricing for these when you call.
We work on Samsung, LG, and Electrolux Group brands, along with the Whirlpool family (Whirlpool, Maytag, KitchenAid, JennAir, Amana, Roper, and Estate) and the GE family (GE, Monogram, Café, GE Profile, and Hotpoint).
When to call us in Gastonia
Small problems have a way of growing into bigger ones. A dishwasher that drains slowly can become one that floods the floor, a dryer that runs long works harder with every load, and a refrigerator that cannot hold its temperature puts a week of groceries at stake. Call when:
- The appliance still works, but worse than it did: longer cycles, more noise, more frost, hotter sides.
- It has started tripping the breaker, or you have had to reset it more than once.
- There is water where water should not be: under the refrigerator, in front of the dishwasher, behind the washer.
- A burner, element, or heating cycle quits while everything else still runs.
- An error code appears and comes back after you turn the appliance off and on.
Two checks cost nothing and can spare you a service call: confirm the appliance has power, with the plug seated and the breaker on, and make sure no child lock, delay-start, or changed setting is behind the trouble. If anything is sparking, smells like burning, or is leaking near electrical parts, stop using it, unplug it only if that is safe to do, and call. A gas smell is different: do not touch switches or controls, get everyone outside, and call your gas company first.
When you call, have the brand, the model number if the label is easy to read, the symptom, and any error code. If you know roughly how old the appliance is, say so: it matters when you weigh the repair price against replacing it.
Where we work around Gastonia
Gastonia is the county seat of Gaston County, and we serve the 28052, 28054, and 28056 ZIP codes. Elsewhere in Gaston County we also serve Belmont, Cramerton, Dallas, Lowell, McAdenville, Mount Holly, Stanley, and Alexis. The complete list of towns, counties, and ZIP codes is on our service area page.
