Contact Us for Appliance Repair in the Charlotte Area
The fastest way to get your appliance fixed is a phone call. Call Plaza Appliance Service Co at 704-366-2126, tell us which appliance is acting up and what it is doing, and we will set a time to come out. Same-day service is available when the schedule allows, and you get a two-hour arrival window so you are not waiting around all day.
- Call704-366-2126
- Emailplaza_appliance.base@yahoo.com
- Service areathe greater Charlotte area
Hours
We answer the phone and run service calls during these hours:
| Day | Hours |
|---|---|
| Monday to Friday | 7:00 AM to 6:00 PM |
| Saturday | 7:00 AM to 3:00 PM |
| Sunday | Closed |
Outside these hours, send the request form on this page and we will call you back during business hours.
Send a service request online
Would you rather type than talk? Send the request form on this page with the appliance, the brand, what it is doing, and the best time to reach you, so we have what we need when we call you back. For general questions, you can also email plaza_appliance.base@yahoo.com, but for scheduling, a call or the form is faster.
Payment and where we work
We accept cash, check, Visa, Mastercard, American Express, and Discover. Seniors get a discount on repairs, so mention it when you call.
We serve homes across the greater Charlotte area in North Carolina and South Carolina, including Charlotte, Gastonia, Huntersville, Matthews, Cornelius, Pineville, Waxhaw, Belmont, Mount Holly, Denver, Stanley, and Fort Mill, SC. Our service areas page lists every town, county, and ZIP code we serve, and our appliance repair services page covers everything we fix.
- Cash
- Check
- Visa
- Mastercard
- American Express
- Discover
What to have ready when you call
- The appliance: Type and brand, plus the model number if it is easy to find. It is usually on a label inside the door or along the frame.
- The symptom: What changed, when it started, and any code on the display.
- The address: Where the appliance is, even if you are calling for a family member.
- Your schedule: The times that work for you, so we can find an opening that fits.
One more thing: if the appliance is sparking, smells like burning, or is leaking near electrical parts, stop using it, unplug it only if that is safe to do, and tell us when you call. If you smell gas, do not touch plugs or switches; get everyone outside and call your gas utility first. Leave built-in appliances where they are, and never reach into a garbage disposal.
What happens after you call or send the form
If you call: tell us the appliance and what it is doing, and we set up your appointment with an arrival window that fits your day.
If you send the form: we call you back during business hours to go over the problem and set a window that works for you. Your appointment is set once we have spoken.
On the day: your technician arrives during the window, finds the problem, and gives you the price before any work starts. With your OK, the repair gets done, and it carries our 90-day parts warranty and 90-day labor warranty.
Questions about scheduling
Can I get same-day service?
Yes. Same-day service is available. Tell us the appliance and what it is doing, and we will offer the first opening on our schedule. If today is already spoken for, we will offer the next open window instead, so you still know when to expect us.
What does the two-hour arrival window mean?
When we set your appointment, we give you a two-hour window for arrival so you can plan the rest of your day instead of waiting by the door. Your technician arrives inside that window already knowing the appliance, the brand, and the symptom you described, so the visit starts with the diagnosis.
What happens after I send the online request?
It comes straight to us. During business hours we call you back at the number you gave, go over what the appliance is doing, and set an arrival window that suits you. The more you tell us about the brand and the symptom, the more useful that call is. If you need service today, phoning is quicker.
How can I pay for the repair?
We accept cash, check, Visa, Mastercard, American Express, and Discover. Your technician gives you the total price for the repair before any work starts, and the decision is yours. Seniors get a discount on repairs; mention it when you call or when your technician arrives.
What if my appliance is sparking or smells like gas?
For sparks or a burning smell, stop using the appliance, unplug it only if you can do that safely, and keep everyone away from it. For a gas smell, do not touch plugs or switches; get everyone outside and call your gas utility first. Then call us at 704-366-2126 during business hours, and do not move the appliance or take any panels off.
Call now and let us take it from here
You have a broken appliance and a full day ahead of you. We can help with the first part. Call Plaza Appliance Service Co at 704-366-2126 and we will get you on the schedule, or send the request form on this page and we will call you back to set a time. Either way, you will be dealing with the family-run business Charlotte has trusted since 1952.