Privacy Policy
Effective October 7, 2026
This policy explains what Plaza Appliance Service Co collects when you use plazaapplianceservice.com or ask us for service, how we use it, and the choices you have. We are a family-run residential appliance repair business serving the greater Charlotte area in North Carolina and South Carolina.
Information We Collect
We collect only what we need to schedule and complete a repair. When you call, email, or send the request form, that usually includes your name, phone number, email address if you give one, service address, city or town, ZIP code, the appliance type, brand, model number if available, and your description of the problem.
Please do not send payment card numbers, bank details, or government identification numbers through this website. Payment is handled at the time of service.
How We Use It
- To call you back and schedule your appointment window.
- To prepare for the visit and to contact you about the findings and the repair.
- To keep a service record for the warranty on our repairs.
We do not sell, rent, or trade your information, and we do not share it with anyone for their own marketing.
Service Providers
Our web host receives the request form when you submit it and delivers it to our inbox by email. It handles your information only to support our business and under its own privacy terms.
Website Data
Our web host keeps standard server logs, which may record IP addresses, browser type, pages requested, and timestamps, for security and troubleshooting.
The service area maps on this site are embedded from our marketing partner's mapping page, which uses Google Maps. When a map loads, our partner and Google may receive your IP address and standard request data under their own privacy practices.
How Long We Keep It
We keep service records as long as we need them to honor our warranty, answer questions about a past repair, and meet ordinary business and tax record-keeping needs.
Security
This site is served over an encrypted connection, and form submissions travel to us over that same connection. No method of transmission or storage is completely secure.
Children
This website is meant for adults arranging appliance service. We do not knowingly collect information from children.
Your Choices
You may ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call 704-366-2126 during business hours or email plaza_appliance.base@yahoo.com.
Changes to This Policy
If this policy changes, we will post the revised version here with a new effective date.
Contact
Plaza Appliance Service Co
704-366-2126
plaza_appliance.base@yahoo.com